KEL5 Terms of Sale and Event Entry

Version: 2026-07-05 Effective date: 5 July 2026

These Terms apply to online ticket purchases for KEL5 and to admission to the Event.

By submitting an order, the Buyer confirms that they have had the opportunity to review these Terms, the KEL5 Event Rules and the KEL5 Privacy Policy before payment.

1. Organiser and seller

The event organiser and ticket seller is Legal identity not configured, operating as KEL Tournaments, with registered address at Address not configured, NIP not configured.

Questions, complaints, refund requests and support requests may be sent to:

[email protected]

2. Definitions

Event means KEL5.

Organiser, we, us or KEL Tournaments means the legal entity identified in section 1.

Buyer means the person purchasing a ticket.

Attendee means the person using a ticket to attend the Event.

Ticket, pass or QR pass means the digital ticket issued by the KEL5 ticketing system after confirmed payment.

Venue means the physical event location published by the Organiser.

Terms means these Terms of Sale and Event Entry.

Event Rules means the KEL5 rules that apply to conduct, safety, entry, venue behaviour and event operations.

Privacy Policy means the KEL5 Privacy Policy made available before checkout.

Official channels may include keltournaments.com, official KEL social media accounts, the official KEL Discord server and email notices sent to Buyers.

3. Scope of these Terms

These Terms cover:

• ticket ordering;
• payment;
• ticket issue;
• osu! account verification;
• ticket eligibility checks;
• entry to the Event;
• refunds, cancellation and postponement;
• event conduct;
• complaints and support.

The Event Rules form part of the attendance rules where they are made available before purchase.

Competition rules, match rules, staff rules, venue rules or additional event policies may be published separately. Where those rules apply to Event participation or attendance, Attendees must follow them.

The Organiser may make reasonable operational updates to Event Rules, but changes after purchase will not remove mandatory consumer rights.

4. Contract formation

Tickets are ordered through the KEL5 website and paid through Stripe Checkout.

Before continuing to Stripe, the Buyer can review and correct the submitted details and selected ticket type.

The checkout total and currency are displayed before payment.

A contract is formed only when:

1. payment is confirmed by KEL5; and
2. the KEL5 ticketing system issues the Ticket.

A browser success page, redirect page, screenshot, bank authorisation or pending card transaction alone does not prove payment and does not create a usable Ticket.

KEL5 issues no usable Ticket until full payment confirmation is received.

5. Price, availability and payment

Ticket availability is limited by the published capacity and the Organiser’s ticket settings.

Payment is collected by Stripe using the payment methods offered at checkout.

The amount shown by Stripe is the amount authorised by the Buyer. A bank, card issuer or payment provider may separately apply currency conversion, account, card or transaction fees. Such third-party fees are not charged by the Organiser and are not part of the Ticket price.

If payment is reversed, refunded, charged back, cancelled, rejected or otherwise not received, the related Ticket may be suspended, rejected or invalidated unless the issue is resolved.

6. Age restriction and minors

KEL5 is a 16+ event.

People under 16 are not permitted to attend, unless the Organiser has given explicit written approval in exceptional circumstances.

Attendees aged 16 or 17 may attend only with permission from a parent or legal guardian.

The Organiser may require a 16- or 17-year-old attendee to provide:

• written parent or legal guardian approval;
• parent or legal guardian contact details;
• proof of age;
• other reasonable information needed for safety, venue or legal reasons.

The Organiser may refuse entry where an attendee cannot provide required age or guardian-related information, where the information appears false or incomplete, or where venue rules, safety requirements or applicable law require refusal.

A parent or legal guardian remains responsible for deciding whether attendance is appropriate for the minor.

Additional rules for minors may be published before the Event.

7. osu! account requirement and eligibility

Each Ticket is linked to the verified osu! account used during purchase.

Checkout or Ticket use may be blocked if:

• the verified osu! account is on the Organiser’s event-ban list;
• duplicate active tickets are disabled and an active ticket already exists for the same verified osu! account;
• Event capacity is exhausted;
• payment is not confirmed;
• the Ticket is refunded, cancelled, invalidated or already used;
• fraud, abuse, chargeback abuse or security abuse is reasonably suspected;
• age or guardian-approval requirements are not met.

If you believe checkout or Ticket use was blocked incorrectly, contact [email protected]. The Organiser will review the case manually.

8. Tickets and entry

Each Ticket is linked to the verified osu! account used at purchase and is intended for that Attendee unless the Organiser approves a correction or transfer.

Each Ticket is valid for one successful check-in only.

Reused, copied, unpaid, refunded, cancelled, invalid, event-blocked, chargeback-affected or fraudulently obtained passes may be rejected.

The Organiser may ask for reasonable information needed to:

• verify a Ticket;
• resolve a Ticket issue;
• prevent abuse;
• check Event eligibility;
• verify age or guardian approval where applicable;
• protect Event safety;
• investigate fraud, chargebacks or disputes.

The Buyer is responsible for using the correct osu! account and providing correct checkout details.

Correction requests should be sent before the Event. The Organiser may refuse corrections or transfers that appear fraudulent, abusive, technically impossible, unsafe, inconsistent with Event rules or inconsistent with these Terms.

9. Resale and transfer

Unauthorised resale, commercial resale, chargeback abuse and fraudulent transfer attempts are prohibited.

A Ticket may be transferred or corrected only with Organiser approval.

The Organiser may refuse or invalidate a Ticket where there is a reasonable basis to believe that it was obtained, resold, transferred, copied, charged back or used in breach of these Terms.

This does not limit any mandatory consumer rights that cannot legally be excluded.

10. Refunds and withdrawal right

A Buyer may submit a refund request from the ticket page, where available, or by contacting:

[email protected]

A refund request does not cancel admission until the Organiser approves the request and Stripe confirms the refund.

Because KEL5 is an event provided on a specific date or during a specific period, the ordinary 14-day distance-contract withdrawal right may not apply where applicable law excludes that right for leisure, entertainment, sporting or cultural event services tied to a specific date or period.

This does not remove any mandatory consumer right that applies to the Buyer’s circumstances.

Refunds may be refused where:

• the Ticket has already been used for entry;
• the Ticket has been copied, abused, resold without approval or fraudulently obtained;
• the Buyer initiated or caused a chargeback without first allowing reasonable investigation;
• entry refusal or removal resulted from a serious breach of Event rules, safety rules or these Terms;
• fraud, abuse or payment misuse is reasonably suspected;
• the Attendee did not meet age or guardian-approval requirements that were clearly made available before purchase.

Each refund decision remains subject to mandatory consumer law and the circumstances of the case.

Approved refunds are normally returned to the original payment method through Stripe, unless another method is required or agreed.

The Organiser is not responsible for delays caused by Stripe, banks, card issuers or payment providers.

11. Event cancellation, postponement or material change

If KEL5 is cancelled by the Organiser and not rescheduled, the Organiser will provide the remedy required by applicable law, normally a refund of the Ticket price to the original payment method.

If KEL5 is postponed or materially changed, the Organiser will communicate available ticket options through Official channels.

Reasonable operational changes do not automatically entitle the Buyer to a refund unless mandatory law requires otherwise.

Travel, accommodation, food, insurance and other third-party costs are not part of the Ticket price and are not covered by the Organiser unless mandatory law requires otherwise.

12. Invoices and receipts

Receipts or invoices are issued according to applicable law.

Invoice requests must include correct billing details and should be submitted within the period required by applicable law.

The Organiser may be unable to correct invoice details where the request is late, inaccurate, incomplete or legally impossible to process.

Where Polish e-invoicing, VAT, fiscal receipt or accounting rules require a specific invoice process, the Organiser may process invoice requests according to those rules.

13. Event conduct

Attendees must follow:

• venue instructions;
• tournament rules;
• published Event Rules;
• safety instructions;
• reasonable directions from Event staff.

The following may result in refused entry, removal from the Event, Ticket invalidation, ban from future events or further action:

• harassment;
• discrimination;
• threats;
• violence;
• unsafe conduct;
• cheating;
• deliberate disruption;
• ticket abuse;
• fraud;
• chargeback abuse;
• damage to property;
• refusal to follow reasonable staff instructions;
• conduct that creates a risk to attendees, staff, players, partners, equipment or the Venue.

Any refund consequence remains subject to mandatory consumer law and the circumstances of the incident.

Detailed competition and Event rules may be linked from the main tournament sheet, official Event page or other Official channels.

14. Conduct outside the Event

Serious misconduct connected to KEL5 may be considered even if it happens outside the physical Venue.

This may include harassment, threats, doxxing, stalking, targeted abuse, ban evasion, fraud, ticket abuse or serious disruption on social media, Discord, osu!, livestream chats, private messages or other event-related spaces.

The Organiser may refuse entry, invalidate a ticket, remove an attendee or issue an event ban where outside conduct creates a reasonable concern for attendee safety, staff safety, player safety, event integrity, harassment prevention, ban evasion, fraud prevention or abuse prevention.

A person who believes they were banned or blocked incorrectly may contact [email protected] for manual review.

15. Alcohol, food and drinks

The Venue may sell alcohol through its own authorised venue staff. KEL Tournaments does not sell or serve alcohol.

Alcohol sales are handled by the Venue under the Venue’s own licence, rules and legal responsibilities.

Attendees under 18 must not buy, receive, possess or consume alcohol at the Event.

Attendees must not provide, share, buy or attempt to buy alcohol for a person under 18.

Outside food and drinks may not be brought into the Venue, except for water.

The Organiser or Venue may make reasonable exceptions for medical, accessibility, dietary or safety reasons.

Attendees must follow Venue rules and staff instructions relating to alcohol, food, drinks, smoking and vaping.

16. Damage to venue, equipment and property

Attendees are responsible for damage they intentionally, recklessly or negligently cause to the Venue, event equipment, production equipment, furniture, property of other attendees, staff, partners or the Venue, subject to applicable law.

The Organiser may seek actual, reasonable and documented repair, replacement or cleaning costs where legally justified.

Removal from the Event does not automatically remove responsibility for damage already caused.

17. Schedule and operational changes

The Organiser may make reasonable operational changes to:

• schedule;
• tournament format;
• venue layout;
• entry process;
• broadcast plan;
• staff plan;
• side activities;
• programme;
• sponsor or partner activities;
• event setup.

Material changes, postponement or cancellation will be communicated through Official channels as soon as reasonably practical, together with available ticket options where applicable.

18. Recording, photography and livestreaming

The Event may be photographed, recorded and livestreamed.

Attendance in public Event areas may result in incidental appearance in:

• event coverage;
• crowd shots;
• photos;
• recordings;
• livestreams;
• recap materials;
• background footage.

The Organiser will not intentionally focus on a person who has raised a specific reasonable objection where this is practicable. However, incidental crowd or background capture may still occur, especially during live coverage.

Media concerns may be sent to [email protected] or raised with staff before or during the Event.

The Organiser will consider reasonable measures where practicable, taking into account the Event format, live production, Venue layout, staffing, safety and technical limits.

19. Accessibility and support

Attendees who need accessibility-related support should contact the Organiser as early as possible at:

[email protected]

The Organiser will consider reasonable measures where practicable, taking into account the Venue, Event format, staffing, safety requirements and technical limits.

The Organiser cannot guarantee every requested adjustment, but will try to handle reasonable requests fairly and practically.

20. Personal belongings, equipment and travel

Attendees remain responsible for their personal belongings, travel arrangements, accommodation, food, insurance and other third-party services.

The Organiser is not responsible for:

• missed travel;
• hotel or accommodation issues;
• third-party transport problems;
• third-party service costs;
• lost or damaged personal belongings;
• personal equipment brought to the Venue;

except where liability cannot legally be excluded.

Venue cloakroom, storage or security rules may apply separately if offered.

21. Liability

Nothing in these Terms excludes or limits rights or liability that cannot legally be excluded or limited.

This includes mandatory consumer rights and liability where exclusion is not allowed by applicable law.

The Organiser is not liable for indirect losses, third-party costs or personal arrangements outside the Ticket price unless mandatory law requires otherwise.

22. Website content and intellectual property

KEL5 names, original graphics, logos, site copy, event materials, overlays, designs, photos, videos, stream assets and other content may be protected by copyright, trade mark or other rights.

Personal, non-commercial browsing and ordinary sharing of page links is permitted.

Other reuse, copying, editing, redistribution, commercial use or public use requires permission from the relevant rights holder.

External links are provided for convenience. Linked services have their own terms and policies.

23. Privacy

Personal data is processed as described in the KEL5 Privacy Policy.

By purchasing a Ticket, the Buyer confirms that they had the opportunity to read the Privacy Policy before submitting the order.

24. Changes to these Terms

Updated Terms apply prospectively.

Each Ticket record may retain the Terms version accepted when the order was submitted.

Where a legal-notice version is stored with a Ticket record, it may be used to determine which version applied at the time of purchase.

Changes to these Terms do not remove mandatory consumer rights that applied at the time of purchase.

25. Complaints

Complaints and support requests may be sent to:

[email protected]

A complaint should include enough information to identify the order, Ticket or issue, for example:

• order email;
• osu! username;
• Ticket/pass identifier, if available;
• description of the issue;
• relevant screenshots or payment information, if needed.

The Organiser may ask for additional information reasonably needed to investigate the complaint.

The Organiser aims to respond without undue delay and within the period required by applicable law.

26. Law and consumer protection

These Terms are governed by Polish law.

This choice of law does not deprive consumers of mandatory protections available under applicable law.

Consumers may use competent consumer-protection bodies and courts where available under applicable law.

Before escalating a complaint, please contact the Organiser first so the issue can be investigated.