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KEL5 Terms of Sale and Event Entry

Version: 2026-10-07 · Effective date: 7 October 2026

These Terms set out the rules for buying KEL5 tickets and merchandise pre-orders through the KEL5 website, for using the website's electronic services and for admission to the Event.

Before paying, the Buyer can read these Terms, the KEL5 Event Rules and the KEL5 Privacy Policy free of charge on keltournaments.com and save or print them. A Polish version of each document is available as a PDF download.

1. Organiser and seller

The Event organiser and the seller of tickets and merchandise is KEL Tournaments, trading as KEL Tournaments, with registered address at Gdańsk, NIP 1234567890.

You can contact the Organiser:

• by email: [email protected];
• by phone: not configured;
• by post at the address above.

2. Definitions

Event means KEL5, the osu! LAN tournament organised by the Organiser on the date and at the Venue published on the website.

Organiser, we or us means the person or entity identified in section 1, trading as KEL Tournaments.

Buyer means the person who orders a Ticket or Merchandise.

Consumer means a natural person who buys for purposes not directly related to their business or profession (Article 22¹ of the Polish Civil Code).

Attendee means the person who uses a Ticket to attend the Event.

Ticket, pass or QR pass means the digital ticket issued by the KEL5 ticketing system after payment is confirmed.

Merchandise means KEL5 goods offered as a pre-order for collection at the Event.

Venue means the physical Event location published by the Organiser.

Terms means these Terms of Sale and Event Entry.

Event Rules means the KEL5 Event Rules on conduct, safety, entry and behaviour at the Venue.

Privacy Policy means the KEL5 Privacy Policy.

Official channels means keltournaments.com, the official KEL social media accounts, the official KEL Discord server and emails sent to Buyers.

3. Scope of these Terms

These Terms cover:

• ticket ordering;
• merchandise pre-orders and collection at the Event;
• payment;
• ticket issue;
• osu! account verification;
• ticket eligibility checks;
• entry to the Event;
• refunds, withdrawal, cancellation and postponement;
• event conduct;
• complaints and support;
• the website's electronic services.

The Event Rules form part of the attendance rules where they are made available before purchase.

Competition rules, match rules, staff rules, Venue rules or additional Event policies may be published separately. Where those rules apply to Event participation or attendance, Attendees must follow them.

The Organiser may update the Event Rules for the reasons listed in them: safety, Venue requirements, Event operations, legal compliance or tournament integrity. Changes made after purchase do not limit the Buyer's rights under a contract already concluded or any mandatory consumer rights.

4. Electronic services and technical requirements

Through the website, the Organiser provides the following electronic services free of charge: browsing the website, signing in with osu!, the order form, the ticket page (QR pass, PDF download, refund request and the optional attendee visibility setting) and the public attendee list.

To use them you need a device with internet access, an up-to-date web browser with cookies and JavaScript enabled, an email address and, to buy a Ticket, an osu! account.

Signing in and the ticket page are provided for the duration of a browser session and end when you sign out or close the browser. You can stop using the electronic services at any time.

Users must not provide unlawful content or use the website in a way that disrupts its operation.

Using any online service involves risks such as malware, phishing or unauthorised access to your device or accounts. Keep your devices and accounts secure. The Organiser never asks for your osu! password or full payment-card details.

Complaints about the electronic services can be submitted as described in section 16.

5. How the contract is formed

Tickets and Merchandise are ordered through the KEL5 website and paid for through Stripe Checkout.

To order, the Buyer signs in with osu!, chooses a ticket type or Merchandise, fills in the order form, accepts these Terms and the Event Rules and continues to Stripe Checkout to pay.

Before continuing to Stripe, the Buyer can review and correct the details entered and the selected ticket type. The total price and currency are displayed before payment.

Submitting payment in Stripe Checkout is an order with an obligation to pay.

The contract is concluded when Stripe confirms the payment to the Organiser and the KEL5 ticketing system issues the Ticket or confirms the merchandise order. Confirmation of the contract, including the Ticket, is sent to the email address given in the order and is also available on the ticket page.

A browser success page, redirect page, screenshot, bank authorisation or pending card transaction alone does not prove payment and does not create a usable Ticket or merchandise order.

If payment is not completed within the time shown at checkout, the reservation expires and the order is cancelled.

If the Organiser cannot issue a Ticket after receiving payment, for example because capacity has been exhausted or the osu! account is on the event-ban list, the Organiser refunds the full amount paid to the original payment method without undue delay and no later than 14 days.

6. Prices and payment

Ticket availability is limited by the published capacity and the Organiser's ticket settings.

Prices shown on the website and at checkout are total prices, including any applicable taxes. No delivery charges apply: Tickets are delivered electronically and Merchandise is collected at the Event.

Payment is handled by Stripe using the payment methods offered at checkout. A bank, card issuer or payment provider may separately charge currency-conversion, account, card or transaction fees. These fees are not charged by the Organiser and are not part of the price.

If payment is reversed, refunded, charged back, cancelled, rejected or otherwise not received, the related Ticket or merchandise order may be suspended or invalidated until the issue is resolved.

7. Merchandise pre-orders and collection at the Event

KEL5 Merchandise is offered as a pre-order for collection at the Event only. Shipping and postal delivery are not offered.

Merchandise is personalised: each item is printed with the osu! username and event role (for example "Attendee") linked to the Buyer's Ticket. Both are shown before payment, and the Buyer should check them before paying.

Merchandise may be ordered only by a person holding an eligible paid KEL5 Ticket. A merchandise order does not itself grant entry to the Event.

Before payment, the Buyer can review the selected product, size, quantity, price and currency. A merchandise order becomes valid only after the payment is confirmed in the KEL5 system.

Merchandise is handed over at the Event. The Organiser may verify the Ticket or osu! account before handing it over and records the collection to prevent duplicate collection.

If an ordered item cannot be supplied for collection, the Organiser will inform the Buyer using the order contact details and refund the price within 14 days, unless the Buyer agrees to another solution.

Section 12.3 explains why Merchandise cannot be returned. The Organiser's liability for Merchandise that does not conform to the contract is described in section 13.

8. Age restriction and minors

KEL5 is a 16+ event.

People under 16 are not permitted to attend, unless the Organiser has given explicit written approval in exceptional circumstances.

Attendees aged 16 or 17 may attend only with permission from a parent or legal guardian. A Buyer aged 16 or 17 confirms, by placing an order, that a parent or legal guardian agrees to the purchase and to the Attendee's participation.

The Organiser may require a 16- or 17-year-old Attendee to provide:

• written parent or legal guardian approval;
• parent or legal guardian contact details;
• proof of age;
• other reasonable information needed for safety, Venue or legal reasons.

The Organiser may refuse entry where an Attendee cannot provide the required age or guardian-related information, where the information appears false or incomplete, or where Venue rules, safety requirements or applicable law require refusal.

A parent or legal guardian remains responsible for deciding whether attendance is appropriate for the minor.

Additional rules for minors may be published before the Event.

9. osu! account requirement and eligibility

Each Ticket is linked to the verified osu! account used during purchase.

Checkout or Ticket use may be blocked if:

• the verified osu! account is on the Organiser's event-ban list;
• duplicate active tickets are disabled and an active ticket already exists for the same verified osu! account;
• Event capacity is exhausted;
• payment is not confirmed;
• the Ticket is refunded, cancelled, invalidated or already used;
• fraud, abuse, chargeback abuse or security abuse is reasonably suspected;
• age or guardian-approval requirements are not met.

If you believe checkout or Ticket use was blocked incorrectly, contact [email protected]. The Organiser will review the case manually.

10. Tickets and entry

Each Ticket is linked to the verified osu! account used at purchase and is intended for that Attendee, unless the Organiser approves a correction or transfer.

Each Ticket is valid for one successful check-in only.

Reused, copied, unpaid, refunded, cancelled, invalid, event-blocked, chargeback-affected or fraudulently obtained passes may be rejected.

The Organiser may ask for reasonable information needed to:

• verify a Ticket;
• resolve a Ticket issue;
• prevent abuse;
• check Event eligibility;
• verify age or guardian approval where applicable;
• protect Event safety;
• investigate fraud, chargebacks or disputes.

The Buyer is responsible for using the correct osu! account and providing correct checkout details.

Correction requests should be sent before the Event. The Organiser may refuse corrections or transfers that appear fraudulent, abusive, technically impossible, unsafe or inconsistent with the Event Rules or these Terms.

11. Resale and transfer

Unauthorised resale, commercial resale, chargeback abuse and fraudulent transfer attempts are prohibited.

A Ticket may be transferred or corrected only with the Organiser's approval.

The Organiser may refuse or invalidate a Ticket where there is a reasonable basis to believe that it was obtained, resold, transferred, copied, charged back or used in breach of these Terms.

This does not limit any mandatory consumer rights that cannot legally be excluded.

12. Withdrawal and refunds

12.1 Tickets: no statutory right of withdrawal

Under Article 38(1)(12) of the Polish Consumer Rights Act of 30 May 2014, which implements Article 16(l) of Directive 2011/83/EU, the 14-day right to withdraw from a distance contract does not apply to contracts for services related to leisure, entertainment, sporting or cultural events where the contract specifies the date or period of the service.

A KEL5 Ticket is such a contract: the date of the Event is stated on the website at the time of purchase. A Buyer therefore cannot withdraw from a Ticket purchase within 14 days.

This does not affect the Buyer's rights if the Event is cancelled, postponed or materially changed (section 14) or the other rights described in these Terms.

12.2 Voluntary refund requests for Tickets

The Buyer may request a refund from the ticket page, where available, or by email to [email protected]. The Organiser decides on such requests at its discretion, unless the law gives the Buyer a right to a refund.

A refund request does not cancel the Ticket. The Ticket is cancelled only when the Organiser approves the refund and Stripe confirms it.

A voluntary refund will normally not be given where:

• the Ticket has already been used for entry;
• the Ticket was copied, abused, resold without approval or obtained fraudulently;
• the price has already been returned through a chargeback or payment reversal;
• entry was refused or the Attendee was removed because of a serious breach of the Event Rules, safety rules or these Terms;
• fraud, abuse or payment misuse is reasonably suspected;
• the Attendee did not meet the age or guardian-approval requirements published before purchase.

12.3 Merchandise: no right of withdrawal

KEL5 Merchandise is personalised for each Buyer (section 7). Under Article 38(1)(3) of the Consumer Rights Act, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. A merchandise order therefore cannot be withdrawn from, and Merchandise cannot be returned.

This does not affect the Consumer's rights if the Merchandise is faulty or does not match the order (section 13), if it cannot be supplied (section 7) or if the Event is cancelled (section 14).

12.4 How refunds are paid

Approved refunds are paid to the original payment method through Stripe, unless the law requires another method or another method is agreed with the Buyer. Banks and card issuers may take a few extra days to show a refund; such delays are outside the Organiser's control.

13. Merchandise: conformity with the contract

The Organiser is liable to a Consumer for any lack of conformity of the Merchandise with the contract that exists when the Merchandise is handed over and becomes apparent within two years of that time (Chapter 5a of the Consumer Rights Act).

If the Merchandise does not conform to the contract, the Consumer may request repair or replacement. If repair or replacement is impossible or would require excessive costs, has not been carried out, does not remove the lack of conformity, or the lack of conformity is serious enough to justify it immediately, the Consumer may reduce the price or withdraw from the contract. Withdrawal is not available where the lack of conformity is insignificant.

Complaints about Merchandise can be submitted as described in section 16.

14. Event cancellation, postponement or material change

If the Organiser cancels the Event and does not set a new date, the Organiser will refund the full Ticket price to the original payment method within 14 days of announcing the cancellation. The Organiser will also contact Buyers of Merchandise to refund the price or agree another way to receive the Merchandise.

If the Event is postponed to another date or materially changed, for example moved to another city, the Organiser will announce this through Official channels and notify Buyers by email. The Buyer may then keep the Ticket for the changed Event or request a full refund of the Ticket price. Refunds are paid within 14 days of the request.

Reasonable operational changes that do not materially change the Event, such as the changes listed in section 21, do not entitle the Buyer to a refund unless mandatory law requires otherwise.

Travel, accommodation, food, insurance and other third-party costs are not part of the Ticket price and are not reimbursed by the Organiser unless mandatory law requires otherwise.

15. Invoices and receipts

Receipts and invoices are issued in accordance with Polish law.

Invoice requests must include correct billing details and should be sent within the period required by applicable law.

The Organiser may be unable to issue or correct an invoice where the request is late, inaccurate, incomplete or legally impossible to process.

Where Polish e-invoicing, VAT, fiscal-receipt or accounting rules require a specific invoicing process, the Organiser will follow those rules.

16. Complaints

Complaints about Tickets, Merchandise, the Event or the website's electronic services can be sent by email to [email protected] or by post to the address in section 1.

A complaint should include enough information to identify the order, Ticket or issue, for example:

• order email;
• osu! username;
• Ticket or pass identifier, if available;
• description of the issue;
• relevant screenshots or payment information, if needed.

The Organiser may ask for additional information reasonably needed to investigate the complaint.

The Organiser responds to a complaint within 14 days of receiving it, by email or in another way agreed with the Buyer.

17. Event conduct

Attendees must follow:

• Venue instructions;
• tournament rules;
• the published Event Rules;
• safety instructions;
• reasonable directions from Event staff.

The following may result in refused entry, removal from the Event, Ticket invalidation, a ban from future events or further action:

• harassment;
• discrimination;
• threats;
• violence;
• unsafe conduct;
• cheating;
• deliberate disruption;
• ticket abuse;
• fraud;
• chargeback abuse;
• damage to property;
• refusal to follow reasonable staff instructions;
• conduct that creates a risk to attendees, staff, players, partners, equipment or the Venue.

Any refund consequence remains subject to mandatory consumer law and the circumstances of the incident.

Detailed competition and Event rules may be linked from the main tournament sheet, the official Event page or other Official channels.

18. Conduct outside the Event

Serious misconduct connected to KEL5 may be considered even if it happens outside the Venue.

This may include harassment, threats, doxxing, stalking, targeted abuse, ban evasion, fraud, ticket abuse or serious disruption on social media, Discord, osu!, livestream chats, private messages or other event-related spaces.

The Organiser may refuse entry, invalidate a Ticket, remove an Attendee or issue an event ban where outside conduct creates a reasonable concern for attendee safety, staff safety, player safety, event integrity, harassment prevention, ban evasion, fraud prevention or abuse prevention.

A person who believes they were banned or blocked incorrectly may contact [email protected] for manual review.

19. Alcohol, food and drinks

The Venue may sell alcohol through its own authorised staff. KEL Tournaments does not sell or serve alcohol.

Alcohol sales are handled by the Venue under its own licence, rules and legal responsibilities.

Attendees under 18 must not buy, receive, possess or consume alcohol at the Event.

Attendees must not provide, share, buy or attempt to buy alcohol for a person under 18.

Outside food and drinks may not be brought into the Venue, except for water.

The Organiser or the Venue may make reasonable exceptions for medical, accessibility, dietary or safety reasons.

Attendees must follow Venue rules and staff instructions relating to alcohol, food, drinks, smoking and vaping.

20. Damage to the Venue, equipment and property

Attendees are responsible, subject to applicable law, for damage they cause intentionally, recklessly or negligently to the Venue, Event equipment, production equipment, furniture or the property of other attendees, staff, partners or the Venue.

The Organiser may claim actual, reasonable and documented repair, replacement or cleaning costs where legally justified.

Removal from the Event does not remove responsibility for damage already caused.

21. Schedule and operational changes

The Organiser may make reasonable operational changes to:

• the schedule within the Event dates;
• the tournament format;
• the Venue layout;
• the entry process;
• the broadcast plan;
• the staff plan;
• side activities;
• the programme;
• sponsor or partner activities;
• the Event setup.

Material changes, postponement or cancellation will be announced through Official channels as soon as reasonably practicable. The Buyer's options in those cases are described in section 14.

22. Recording, photography and livestreaming

The Event may be photographed, recorded and livestreamed.

Being in public Event areas may result in incidental appearance in:

• event coverage;
• crowd shots;
• photos;
• recordings;
• livestreams;
• recap materials;
• background footage.

Where practicable, the Organiser will not intentionally focus on a person who has raised a specific, reasonable objection. Incidental crowd or background capture may still occur, especially during live coverage.

Media concerns may be sent to [email protected] or raised with staff before or during the Event.

The Organiser will consider reasonable measures where practicable, taking into account the Event format, live production, Venue layout, staffing, safety and technical limits.

23. Accessibility and support

Attendees who need accessibility-related support should contact the Organiser as early as possible at:

[email protected]

The Organiser will consider reasonable measures where practicable, taking into account the Venue, Event format, staffing, safety requirements and technical limits.

The Organiser cannot guarantee every requested adjustment but will handle reasonable requests fairly and practically.

24. Personal belongings, equipment and travel

Attendees remain responsible for their personal belongings, travel arrangements, accommodation, food, insurance and other third-party services.

The Organiser is not responsible for:

• missed travel;
• hotel or accommodation issues;
• third-party transport problems;
• third-party service costs;
• lost or damaged personal belongings;
• personal equipment brought to the Venue;

except where liability cannot legally be excluded.

Venue cloakroom, storage or security rules may apply separately if those services are offered.

25. Liability

Nothing in these Terms excludes or limits rights or liability that cannot legally be excluded or limited, including mandatory consumer rights, liability for personal injury caused to a Consumer and liability for damage caused intentionally or through gross negligence.

The Organiser is not liable for indirect losses, third-party costs or personal arrangements outside the Ticket price unless mandatory law requires otherwise.

26. Website content and intellectual property

KEL5 names, original graphics, logos, site copy, event materials, overlays, designs, photos, videos, stream assets and other content may be protected by copyright, trade mark or other rights.

Personal, non-commercial browsing and ordinary sharing of page links are permitted.

Any other reuse, copying, editing, redistribution, commercial use or public use requires permission from the relevant rights holder.

External links are provided for convenience. Linked services have their own terms and policies.

27. Privacy

Personal data is processed as described in the KEL5 Privacy Policy, which the Buyer can read before placing an order.

28. Changes to these Terms

Updated Terms apply only to orders placed after the update.

Each Ticket record stores the version of these Terms accepted when the order was submitted. That version applies to the order.

29. Governing law, disputes and language

These Terms are governed by Polish law. For a Consumer whose habitual residence is in another country, this choice of law does not remove the protection of the mandatory provisions of that country's law.

Disputes with Consumers are resolved by the courts that have jurisdiction under the general rules.

A Consumer may use out-of-court complaint and redress procedures, for example:

• free help from a municipal or district consumer ombudsman (rzecznik konsumentów) or a consumer organisation such as Federacja Konsumentów;
• mediation, or a permanent consumer arbitration court, at a Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej);
• information published by the Polish Office of Competition and Consumer Protection at uokik.gov.pl;
• for Consumers living in another EU country, help from the European Consumer Centre in their country.

Some of these procedures require the consent of both parties.

The consumer provisions of these Terms, including liability for non-conforming Merchandise, also apply to a natural person who buys in direct connection with their business where the purchase is not of a professional nature for them, to the extent provided by Polish law.

These Terms are available in Polish and English. If the versions differ, the Polish version prevails.

Before escalating a complaint, we encourage you to contact the Organiser first so the issue can be investigated.